FAQs
Opening Hours
What are your opening times?
What are your opening times?
We are open from Monday to Friday from 9:00am – 5:00pm.
Delivery & Shipping
Where do you ship to?
Where do you ship to?
We currently ship to Mainland UK.
How much is delivery?
How much is delivery?
We offer FREE delivery on all orders over £75.00.
When will my delivery arrive?
When will my delivery arrive?
Delivery will be made within 2 working days (90% are next day) between 8:00am and 6:00pm.
When will I know my items have been dispatched?
When will I know my items have been dispatched?
We will contact you by email to let you know when your products have been dispatched.
Can I collect goods from your warehouse?
Can I collect goods from your warehouse?
We are unable to receive customers at our warehouse currently due to health and safety.
Payments & Invoicing
What payment options do I have?
What payment options do I have?
You can pay by Credit or Debit Card, Apple Pay, Google Pay and PayPal.
When do I receive my invoice?
When do I receive my invoice?
You will receive your invoice via email the day your goods have been dispatched.
Ordering & Customers
Do I have to be a business if I want to order from you?
Do I have to be a business if I want to order from you?
We sell to both the public and businesses. VAT invoices are available with every order.
Do you offer a discount for bulk purchases?
Do you offer a discount for bulk purchases?
If you wish to discuss pallet quantities, please contact us.
Can you provide samples of your products?
Can you provide samples of your products?
This is dependent on the product range. If you would like a sample, please contact us and our team will be happy to assist.
Can you source other products that I need?
Can you source other products that I need?
Yes, we will do our utmost to provide any product that is required.
Products
How accurate are the images?
How accurate are the images?
We make every effort to ensure that the product images we use are accurate and up to date.
We endeavour to ensure that all images are as close to the true colour as possible; however, we cannot guarantee the colour representation is exact. There can sometimes be shade variations between different batches of stock. Variations may also occur when viewing on different monitors/screens depending on settings.
How do you measure your boxes?
How do you measure your boxes?
All of our boxes are measured in Length x Width x Height.
Returns
What is your Returns Policy?
What is your Returns Policy?
Goods can only be returned up to 14 working days starting the day after delivery.
- Products are returned at your own cost, unused and undamaged in their original packaging.
- The goods remain your responsibility until they have been received at our premises.
- To process and refund a return, you must obtain a returns number and complete a returns form via customer service for approval.
- Goods must be returned in full pack quantities. We cannot offer refunds on partial packs.
Account & Website Security
Is ordering from your website secure?
Is ordering from your website secure?
Yes. Our website uses SSL encryption to protect transmissions of your account and credit card information. The padlock and HTTPS shown in the address bar mean our site is secure, and all your information is encrypted when transmitted.
How do I reset my password?
How do I reset my password?
Go to the Sign In section at the top of the page and click on “Forgotten Password.” You will be emailed a link to reset your account.
Trade & Suppliers
Interested in selling to BoxPac?
Interested in selling to BoxPac?
Please contact us and we will reply within 5 working days if we feel your range can deliver value to our customers.