Shipping policy

This Shipping Policy sets out how we process and deliver orders placed through www.boxpac.net. It forms part of the contract between us and should be read alongside our Terms and Conditions.

Stock is held and orders are dispatched on our behalf by our third-party fulfilment partner from a warehouse at Unit 2a, Weddington Terrace, Nuneaton, Warwickshire, CV10 0AG. Customer service and order management are operated by us from our trading office in Cromford, Derbyshire.

1. Where we deliver

• We deliver to addresses in mainland United Kingdom (England, Scotland and Wales).
• We do not currently ship to Northern Ireland, the Channel Islands, the Isle of Man, the Scottish Islands or any international destination as standard.

2. Order processing times

• Orders placed before 14:00 on a working day are processed the same day.
• Orders placed after 14:00 on a working day, or at any time at the weekend or on a UK public holiday, are processed on the next working day.
• You will receive an email confirmation when your order has been dispatched, including tracking details where the courier provides them.

3. Delivery times and methods

• Orders are typically delivered within 1–2 working days from dispatch using our UK courier and pallet networks.
• Delivery estimates are working-day estimates and do not include the day of dispatch. We will use reasonable efforts to meet these estimates but they are not guarantees.

4. Delivery costs

• Free delivery to UK mainland on all orders over £75 (excluding VAT).
• All applicable VAT is shown at checkout.

5. Receiving your delivery

• Please make sure someone is available at the delivery address during normal working hours to receive your order.
• Courier and pallet networks will typically attempt one redelivery if no one is available. Repeated failed delivery attempts may result in your order being returned to us; any redelivery will be at your cost.
• Please check your order on receipt. If your delivery is damaged or incomplete, please make a note on the courier’s delivery note and contact us within 48 hours of receipt at sales@boxpac.net so we can resolve the issue quickly.

6. Risk and title

• Risk in the products passes to you on delivery.
• Title in the products passes to you on payment in full.

7. Lost or delayed parcels

If your parcel has not arrived within the expected delivery window, please contact us at sales@boxpac.net with your order number. We will investigate with the courier and either arrange a replacement or a refund as appropriate. We will not consider a parcel lost until the courier’s own investigation has concluded, which typically takes 5–10 working days.